Your questions.
Clear answers.

No. A QR code or link opens the form directly in the browser. Residents, staff and tenants can submit a report without installing an app or creating an account.

Yes. The form can also be opened through a link. An address and map pin identify the location; a QR code on the asset can prefill its saved location and the link to the asset.

Yes. A QR code can open the public asset page. Visitors see its name, description, responsible departments and approved images. You can share playground guidance or construction project information, for example. An action on that page opens a report linked to the same asset.

No. As long as the asset and QR code remain active, the existing code continues to lead to the same asset. Your team can maintain its description and images in the platform. Updated information appears the next time the page is opened, without reprinting the sign.

Yes. A QR code can open the asset page, go straight to a report or offer a choice between the two. A construction-site sign can start with information, while a label on equipment can lead directly to reporting.

No. Both are optional. A photo often helps the team understand the problem; contact details allow follow-up questions or notifications when needed.

After submission, they receive a confirmation with a private link. They can use it to follow progress or withdraw their report. Email notifications can also be used when the relevant contact details have been provided.

The platform supports German, French, Italian and English. This website is available in German, French and English. Your team’s own text and asset descriptions appear in the language in which they are written.

Yes. Start with the scope your team needs for everyday work. Modules such as tasks, inventory and files can be enabled for each installation. There are no per-user fees.

Yes, wherever a team looks after objects in fixed places and receives reports about them. Besides municipalities and public works, that includes schools and sports grounds, properties and caretaking, playgrounds and construction sites, and also forestry operations or cemeteries. A QR code on the object opens its page or the report directly, and the report reaches the team in charge. Reporting needs an internet connection; for places without mobile coverage we clarify this beforehand.

Yes. The team can create internal tasks directly, assign them to a person and set a due date. They are organised in the same workspace as incoming reports.

Staff can enter these issues in the platform themselves. Responsibility, status, comments and subsequent work then follow the same workflow. This does not imply an automatic import from an email inbox.

Yes. Inventory assets can have their own QR labels. A report started from a label retains its link to the asset; linked reports and tasks remain accessible from that asset's entry. The inventory also supports recording check-outs and returns.

Yes. Per category you set a checklist and its rhythm, for example every three months; a single asset can have its own list. A due checklist appears as a report on the board. Authorised staff scan the QR code on the asset and fill it in on site; a defect becomes a report on the asset straight away. A completed checklist is never changed again and stays in the history of the asset as proof. The public does not see it.

The file module provides folders, file versions and a recycle bin. Relevant documents can be linked to reports or tasks. Roles control which folders each person can see.

Your data is hosted by the agreed provider. Before setup, we clarify the hosting location, backups and responsibilities for ongoing operation.

Yes. Roles and individual permissions can be managed, while departments reflect who is responsible for the work. You can decide who may handle reports, manage inventory or view particular folders.

Access to reports and files is restricted to authorised people. Encrypted connections protect data in transit. Access rights and retention periods are defined for your organisation; we discuss privacy and security requirements with you in advance.

Yes. The logo, colours, map area and legal texts are installation settings. Categories, departments and responsibilities are also adapted to your organisation.

First, we clarify your workflows, the teams involved and the scope you need. Standard setup covers installation, your logo, colours and basic configuration. Data migration, team introductions or training, and custom adaptations are scoped and charged separately according to the work involved.

The annual licence per installation costs CHF 1,188 for Compact and CHF 2,388 for Together. This is equivalent to CHF 99 or CHF 199 per month when billed annually. One-time standard setup starts at CHF 490 or CHF 990, respectively. Larger scopes receive a custom quote. Prices exclude VAT, billed annually in advance, hosting separate. All current modules, including checklists, and unlimited users and reports are included. For municipalities with 5,001 to 8,000 residents: CHF 1,188 plus CHF 0.40 per additional resident per year.

Yes. The KPI dashboard is part of the platform. It shows new and resolved reports, response and resolution times, and breakdowns by category or department. What the figures can tell you depends on the data recorded; missing timestamps are identified.

Microsoft Entra ID single sign-on and a read-only API for reports and inventory are on the roadmap. They are not presented here as standard features that are already available. Requirements involving existing specialist systems should be discussed during project planning.

The current platform requires an internet connection. Offline capture with later synchronisation is a possible extension that would need to be planned separately. It is not currently included as standard.